Last updated: 17 September 2026
Website use, service descriptions, privacy, cookies and accessibility.

Website terms

Last updated: 17 September 2026

Who we are

This website is operated by WEBLY LTD, registered in England and Wales, company number 17049359. Our registered office is 121 St. Huberts Road, Blackburn, United Kingdom, BB6 7ED. Contact [email protected].

These terms concern use of weblyagency.co.uk. Paid work is governed by the project agreement supplied to you, which identifies your legal supplier, scope, price and applicable terms. A sole-trader agreement expressly naming Jack Brown trading as Webly remains with that supplier; these website terms do not transfer it to WEBLY LTD.

Enquiries and services

Browsing the website, requesting information or booking an introductory discussion does not purchase a service or authorise payment. Before a project starts, we agree its scope, deliverables, price, payment stages and responsibilities in writing. Where our project agreement requires both signatures, it takes effect only when both parties sign.

Package descriptions explain our services. Prices marked “from” or “+” are starting prices, subject to the agreed scope and quotation. The quotation states the total payable, VAT treatment, any third-party charges and whether a service is recurring. We will identify and agree any departure from advertised inclusions. A monthly package is not an unlimited-work commitment: the accepted service schedule records the allowances, support hours, start date and cancellation terms.

Project-specific payment, revision, cancellation, ownership, liability and service terms are provided before acceptance. Updating this website does not change an existing signed agreement. Where there is a conflict about paid services, the accepted project agreement governs, subject to rights that cannot lawfully be excluded.

Using the website

You may browse, link to and share links to our public pages and keep reasonable copies for evaluating our services. You must not use the website unlawfully, introduce malicious code, attempt unauthorised access or interfere with its operation. Our website content, branding and design are owned by us or used under licence. Other reproduction or commercial exploitation requires permission unless the law permits it. Client work shown in our portfolio may contain rights belonging to the client or third parties.

Information and links

We take reasonable care over published information and may correct or update it. General website content does not replace advice specific to your circumstances and is not legal, tax, investment or other regulated professional advice. Examples and case studies are not guarantees of future enquiries, revenue or search rankings.

Third-party links are provided for convenience. The destination’s terms and privacy information apply to its services. We do not control those websites; this does not exclude responsibility we have for our own conduct or services.

Availability and responsibility

We aim to keep the website available but access may be interrupted for maintenance or by technical problems. We do not guarantee uninterrupted or error-free access. Please tell us about a problem at [email protected].

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or restricted. These website terms do not remove your remedies under a paid-service agreement or any mandatory consumer rights. Liability for a paid project is addressed in that project’s agreement.

Privacy and questions

Our Privacy and cookies notice explains how we use personal information and the website services and choices available. Accepting marketing or optional tracking is not a condition of sending an enquiry or buying our services.

Contact [email protected] with questions or complaints. These website terms are governed by the law of England and Wales. Mandatory protections and jurisdiction rights available to consumers remain unaffected. Changes to these terms apply prospectively and do not retrospectively change an existing project contract.

Package and care plan terms

Version: 17 September 2026. These service descriptions apply to new work when incorporated into the accepted proposal or agreement.

Package scope and quotations

The following descriptions define the standard package structure. Prices are starting prices for the stated scope, not an offer of unlimited work. Before acceptance, the proposal fixes the number of pages, chosen deliverables, inputs, systems, acceptance checks, timetable, total price and VAT treatment. Any change to an advertised inclusion is identified expressly. A package does not include another package’s deliverables unless stated. The signed agreement and accepted proposal identify which dated version of these terms applies; later website changes do not alter existing work.

Starter Launch from £1,000

For a new or small business needing its initial brand and web presence. Includes one initial direction consultation, refinement of one client-supplied logo, a simple colour/type style sheet and one responsive WordPress website of one to three standard pages. The proposal selects the exact pages. Logo refinement does not include naming, trademark clearance or a new multi-concept identity.

Includes one contact form routed to one agreed destination, basic page titles/headings and indexing configuration, domain/hosting setup guidance, setup of one agreed professional email user/account where the client has purchased a suitable service, guidance for one eligible Google Business Profile, and a checklist aligning the supplied brand/contact details across up to two social profiles. Includes one launch walkthrough of up to 30 minutes and a next-step summary. Domain, hosting, email and other subscription bills are separate unless expressly bundled. Provider identity verification and platform approval remain the client/provider’s responsibility.

Full Business Launch from £1,500

Includes one business-positioning consultation, an original brand identity developed from up to two initial visual directions, refinement of one chosen direction and a final logo suite in agreed vector and standard web formats. Deliverables include a brand style sheet, one business-card design and one additional simple print layout in one agreed size, with print-ready exports. Printing, licensed stock and custom illustration are separate unless quoted.

Includes one responsive WordPress website of five to eight standard pages, exact count and structure fixed in the proposal, one enquiry form, basic local/on-page SEO setup and one agreed professional email account setup. Includes setup/optimisation of one eligible Google Business Profile, setup or refresh of up to two social profiles, the Webly digital growth guide and one launch walkthrough of up to 45 minutes. The client supplies approved factual copy, images and access unless writing/photography is expressly included. Business verification, subscriptions and advertising are separate.

Advanced Business Launch from £2,500

For a larger launch requiring expanded branding, pages and agreed systems. Includes positioning and identity development from up to two initial directions, refinement of one chosen route, vector logo/brand exports, up to three agreed social templates and up to three simple print layouts in stated sizes. Includes the growth guide, one guided training session of up to 60 minutes and one post-launch strategy session of up to 45 minutes within 30 days of launch, subject to an agreed appointment.

The website scope starts at 15 pages; the exact count, page types, content requirements and price are agreed before acceptance. Fifteen pages is the starting scope, not an unlimited-page entitlement. Includes responsive service-page structure, on-page SEO foundations, lead capture, one professional email setup and one eligible Google Business Profile setup/optimisation. Any booking integration, lead workflow or automation is expressly specified in the proposal, including the selected provider, trigger, action, access and acceptance test. Only specified integrations are included; subscription costs, custom software and additional workflows are quoted before commitment. Provider features, legal permissions and working authorised access are prerequisites.

Rules applying to every build package

A standard page uses the agreed design system and client-approved content. Ecommerce, payment databases, membership, multiple languages, complex calculators, bespoke applications, bulk catalogue entry and ongoing content production are included only if expressly listed. Setup means configuring the agreed available service, not guaranteeing account recovery, platform verification, rankings, sales or third-party approval. Webly remains responsible for performing its agreed work with reasonable care and skill.

Unless the accepted proposal specifies another allocation, two consolidated revision rounds apply across the whole project: one design round and one completed-preview round, not two per asset or page. One approver collects all feedback. A round refines the agreed brief; additional concepts, pages, features or a changed direction require a written scope/price/timetable variation before work. Correcting Webly’s failure to meet the agreed scope does not consume a round or attract an additional fee. Silence is not approval.

The written agreement controls deposit, approval, release, cancellation, liability, ownership and data processing. Paid bespoke deliverables and identified source files are handed over on the agreed cleared-payment sequence. Reusable components and third-party licences retain their stated rights. Ongoing care is optional and separately selected; subscriptions are not activated by buying a build. Aftercare includes the agreed defect period, normally 30 days after launch, without removing rights that cannot lawfully be limited. New work and ongoing maintenance are separate.

Third-party costs and account ownership

WordPress itself is open-source software. Running a website can still require paid domain registration, hosting, premium plugins, email, payment-processing fees and other subscriptions. The proposal identifies what Webly supplies, what the client purchases directly and any initial or recurring charges. We obtain written approval before committing the client to an additional purchase or subscription.

Elementor Pro site activation is included only while an eligible Webly care plan or another expressly agreed licence arrangement remains active. The agency account and licence key are not transferred. A self-managed client may need its own suitable Elementor subscription and other premium licences for continued updates, support and relevant paid features. Ending agency coverage does not transfer those licences; we explain the applicable dates and replacement requirements during handover. We do not deliberately disable paid client deliverables as payment leverage.

Professional email setup does not include the provider’s subscription unless expressly stated. Google Workspace and other email services may charge per user or mailbox, with prices and billing commitments set by the provider. Domains, storage upgrades, additional users, paid integrations, booking tools, stock assets and payment-provider charges are separate where applicable. We confirm the selected product and current price before an authorised purchase; provider prices can change under their own terms.

Print-ready exports for agreed print deliverables are included in the asset pack. Access to editable Canva designs containing premium content or features may require the client’s own appropriate Canva plan or licence. Printing, delivery and later design changes are separate unless included in the proposal. We identify any required paid features when handing over editable files.

Client-owned provider accounts should use the client’s own recovery email, telephone and payment details. Where possible, Webly works through named delegated access. Any temporary password is transferred through an agreed secure route and changed by the account owner; passwords should not be entered into ordinary onboarding forms. Provider identity verification and recovery decisions remain with the provider and account owner.

Self managed

No monthly fee to Webly. The client purchases and manages its own hosting, updates, security, backups and required licences. Build handover and defect obligations remain as agreed.

Essential Care £30 per month

For one supported WordPress brochure or charity website of up to 10 standard pages. Managed hosting, SSL, Elementor Pro site activation and automated uptime checks at least every five minutes are included while subscribed. The agency account/key is not transferred. Domain registration/renewal, email, other premium licences, payment fees and provider bills outside the bundle are excluded. Hosting capacity is recorded before activation; no unlimited storage, traffic or email service is promised. Stores, membership systems, high-volume donations, custom applications and unusually demanding sites need a separate quote.

Routine WordPress, theme and supported plugin updates are checked monthly, with a backup before changes and a basic post-update visual/function check. High-risk compatibility changes are tested privately where practical. Known critical security alerts are assessed within one working day of discovery or receipt during support hours, with a safe mitigation or action plan; this is not a promise to fix every third-party vulnerability within one day. Existing malware or unsupported/custom software is assessed before acceptance.

Daily website files/database backups are retained for at least 14 rolling days in storage separate from the live site, with automated failure alerts reviewed on working days and a restore test at least quarterly. These arrangements are established and verified before the care service starts. Security includes HTTPS, least-privilege named administration, MFA where supported and available host/plugin protections. No guarantee of freedom from attacks, uninterrupted availability or zero data loss is given. One standard restoration from an available backup per quarter for the covered site is included; additional client-caused restorations are quoted first. Restoring a failure caused by Webly does not use this limit; complex forensic investigation and reconstruction beyond available backups are separately quoted unless needed to remedy Webly’s own breach.

Hosting/update/backup tasks and correction of Webly’s own errors do not use a content allowance. General how-to help and investigation of client-caused issues include up to 10 minutes per month; excess work is quoted first. No content edits, new functionality or marketing work are included. Standard support acknowledgement target: within two working days.

Growth Care £70 per month

Includes Essential Care plus up to 30 minutes of hands-on improvement work per monthly billing period. That shared allowance covers minor supplied-content edits, routine on-page SEO corrections and reasonable speed improvements within the existing website. Webly checks performance and available search/indexing signals monthly and prioritises a short list; resulting implementation uses the allowance. This is monitoring and small improvements, not a full SEO campaign or a guaranteed ranking/performance score.

Includes one remote review call of up to 20 minutes each quarter, separately from the 30-minute monthly work allowance. Requests enter the priority queue ahead of non-urgent Essential requests; acknowledgement target is one working day. For a complete, in-scope request received with the required assets, the normal delivery target is five working days; confirm a different date when dependencies or complexity prevent this. No full redesign, major rebuild, new page/function or ongoing original content creation is included.

Scale Partnership £150 per month

Includes Essential technical care and Growth monitoring, prioritisation and speed/SEO improvement categories. Its hands-on allowance is 90 minutes per monthly billing period in total, replacing Growth’s 30 minutes. It includes one minor on-page SEO implementation each month where useful and technically feasible, one marketing template adapted from an existing approved brand/template system, and the remaining time for agreed minor website improvements, campaign planning or workflow guidance. The SEO task, template preparation and up to one consolidated template revision use the same 90 minutes. Agree the monthly task list and estimated allocation; if the list exceeds capacity, reduce the scope or approve an additional quote before work.

Includes one remote strategy call of up to 30 minutes each month, outside the 90-minute allowance. The quarterly Growth review takes place within the relevant monthly call, not as an extra call. The template is one agreed format/channel, not a new identity or campaign suite. Planning and automation guidance do not include operating campaigns, building integrations or running outreach. Advanced SEO campaigns, paid advertising management, original articles, substantial research and large-scale content production are separately quoted. Acknowledgement target: four support hours; normal target for a complete minor request: three working days. No guaranteed marketing result or search ranking.

Shared service rules

Support hours are Monday to Friday, 9am–5pm UK time, excluding public holidays in England. Use [email protected]. Automated uptime monitoring runs 24/7; human response is during support hours. Acknowledgement means receipt, initial assessment and next steps, not resolution. A covered site outage/security alert is prioritised above ordinary requests in every plan, with an initial response target within four support hours after Webly receives the alert. Targets depend on working authorised access and exclude time awaiting client/provider action; Webly communicates revised expectations and remains responsible for reasonable care and skill.

Content/work allowances include assessing the request, implementation, testing and requested rework. Time is tracked to the nearest five minutes and summarised on request; Scale receives a brief monthly completed-work summary. Webly’s errors and defects do not consume allowances. No charge or excess work is authorised by a question. We tell you when a request will exceed the available allowance; additional work needs a separate fixed quote or expressly approved rate/budget. No automatic overage fee applies. New pages, redesign, new functions, new integrations and unsupported software are outside these plans.

Allowances and calls are reserved for the billing period and do not roll over or convert to cash when unused because the client supplies no instructions or misses an agreed appointment. Reasonable rearrangement is allowed within the period where capacity permits. If Webly fails to provide an agreed included service for reasons within its control, agree prompt completion, a proportionate credit or other appropriate remedy; this unused-allowance rule does not excuse breach. The client supplies rights-cleared content and approvals. Monthly templates/SEO work requiring inputs cannot proceed without them; record any dependency promptly.

Before activation, record the chosen plan, domain, hosting provider/resource limits, account owner, backup/security configuration, applicable data-processing arrangements, start date and total payable including any VAT. Prices above apply to the stated standard site; a higher bespoke price or a variation to advertised inclusions requires express agreement. No service starts without an accepted selection. Essential includes technical management, not merely hosting. Client-owned domain/email control remains with the client. Webly must obtain prior written approval for changes that could affect existing email or domain ownership; any stricter project-specific email protection takes priority.

Paid service starts on the agreed activation date, normally launch, not automatically on the build deposit. Monthly fees are invoiced in advance and payable within seven calendar days. Initial commitment is one month, then rolling monthly. Either party may end with at least 30 days’ written notice, with charges ending on that date and unused prepaid days refunded pro rata. Immediate/material-breach termination and remedies remain governed by the Core Terms. We give at least 30 days’ written notice of a proposed price change; the client can end before it takes effect. No retrospective increase or new third-party purchase without approval. A missing/unticked selection creates no subscription.

On exit, we supply the client’s account information and a current available website/database export by an agreed transfer date. We provide up to 30 minutes of orderly handover coordination; active migration/rebuild work is separately quoted before commitment. We explain replacement hosting, backups and licences, including the end date of Elementor agency coverage. We do not delete client data or disrupt email as payment leverage. Any suspension follows notice and remedy provisions in the Core Terms; record lawful retention/deletion and transfer arrangements. Paid ongoing care does not replace or shorten build defect obligations.

Privacy and cookies

Last updated: 17 September 2026

This notice explains how Webly uses personal information when you visit our website, contact us, discuss a project or use our services. It also explains the website technologies we use and your choices.

Who is responsible for your information

WEBLY LTD, company number 17049359, is responsible for this website, new enquiries and projects contracted with the company. Its registered office is 121 St. Huberts Road, Blackburn, United Kingdom, BB6 7ED.

Jack Brown trading as Webly remains separately responsible for administering existing sole-trader contracts and retaining the associated business records. His contact address is 121 St Huberts Road, Great Harwood, Blackburn, BB6 7ED. Your agreement identifies your service provider. The formation of the company does not itself transfer an existing sole-trader contract or its responsibilities.

In this notice, “we”, “us” and “Webly” mean the person or company responsible for the activity concerned. You can contact either through [email protected]. We will direct your request to the appropriate controller—the organisation or person deciding how and why your information is used.

When we handle a client’s customer, employee or donor information solely on that client’s instructions, the client remains responsible for its own privacy notice. Our agreement and applicable data-processing terms govern that work.

Information we collect and where it comes from

We collect information you give us through our enquiry form, email, telephone, WhatsApp, onboarding forms and project files. This can include your name, business name and role, contact details, project requirements, messages, assets, feedback, approvals, billing information and account-access administration records.

Our website enquiry form asks for your name, email address, business name, business stage and message. Submissions are stored in our WordPress website and sent to our business email using Google’s email service. The form also records technical information, including your IP address and browser user-agent information. An acknowledgement is sent to the email address you enter.

We use Google Forms and Google Drive for onboarding and sharing project information. If you contact us through WhatsApp, we receive the information in your messages and relevant contact or profile details visible to us. Important project instructions and approvals may be retained with the project record.

When you browse the website, our hosting and security services process technical request information needed to deliver and protect it. This can include your IP address, requested page, date and time, browser information, response or error information and referring website information where supplied by your browser. The cookies and website-services section below explains other relevant technologies.

For relevant business development, we also obtain business contact information from public business websites, professional directories, company records and introductions. We record the source of prospect information and can explain where we obtained it. A publicly listed address does not by itself mean that someone has consented to marketing.

Please do not put passwords, identity documents, payment-card details or unnecessary sensitive information into ordinary enquiry forms, emails or onboarding answers. We agree appropriate access or transfer arrangements when a project requires them.

Why we use information

Responding to an individual who asks us for a quote, or delivering that individual’s contract
Taking steps at their request before a contract, or performing the contract, where the processing is necessary.

Corresponding with a business, charity or other organisational client’s representatives
Our legitimate interests in responding to enquiries and administering and delivering the organisation’s project.

Project management, records of instructions, quality checks and proportionate AI-assisted administration
Our legitimate interests in running an efficient business and providing accurate, consistent services, subject to people’s rights and reasonable expectations. Contract may also apply where we contract directly with the individual.

Hosting, delivering and securing the website; preventing spam and misuse; recording privacy choices
Our legitimate interests in operating a reliable, secure website and respecting people’s choices, and legal obligations where specifically applicable. The separate rules on cookies also apply.

Tax and accounting records
Compliance with applicable legal obligations.

Complaints, disputes and protecting legal rights
Our legitimate interests in investigating issues and establishing, exercising or defending legal claims; legal obligations where applicable.

Relevant business development and marketing
Our legitimate interests in identifying suitable business customers, subject to a balancing of their rights. We obtain consent where electronic-marketing rules require it.

Optional activities for which we request consent
Consent, which you can withdraw without affecting the lawfulness of earlier processing.

We only request information needed for the relevant activity. Without necessary contact, approval or billing details, we may be unable to respond or deliver the affected service. Optional marketing consent is not a condition of buying a service.

Who receives information

We use the following services for the purposes described here:

Krystal Hosting
Hosts the WordPress website, stored form submissions, technical logs and website backups. See Krystal’s privacy information and hosting data-processing terms.

Cloudflare
Delivers and protects website traffic through its network. This involves technical connection and security information. See Cloudflare’s privacy information and customer data-processing terms.

Google Workspace, including Gmail, Forms and Drive
Business email, enquiry delivery, onboarding answers, project documents and authorised file sharing. See Google Workspace’s data-processing terms.

Google reCAPTCHA and Google Fonts
Form protection and delivery of the website’s fonts, as described below. See reCAPTCHA’s processing information and Google’s privacy information for its other services.

OpenAI’s ChatGPT and Codex
Research, drafting and business administration. Relevant business contacts, correspondence and project information may be processed through these tools, including through authorised connections to our working systems. See OpenAI’s privacy information.

WhatsApp
Direct communications where we use WhatsApp with you. WhatsApp also processes information to operate its own service under its UK privacy policy.

WordPress, Elementor and CookieAdmin are software used to operate this website. Form storage in WordPress is part of our hosted website; it does not mean that every submission is sent to the software developers.

Banks, payment providers, professional advisers and authorities may receive relevant information where needed for a payment, professional advice or a legal requirement. If a project requires access by an additional specialist or provider, we limit access to what is needed and provide further information where required.

Providers have different roles depending on the service: some process information on our instructions, while others are separately responsible for particular activities under their own terms. We remain responsible for our own use and disclosure of your information.

AI-assisted work

We use AI tools to help research, organise information and prepare drafts. This can involve personal information contained in business contacts and correspondence. We limit the information used to what is relevant to the task. Webly remains responsible for its decisions and communications.

Our AI-assisted administration is not used to make decisions about individuals that have legal or similarly significant effects without human involvement. We do not ask visitors to provide sensitive personal information for AI processing through the enquiry form.

Processing outside the UK

Some of the providers we use operate internationally. Information may be processed outside the UK, including in the United States. A UK website-hosting location does not mean every email, security, support or other service is confined to the UK.

Where a transfer requires safeguards under UK data-protection law, the arrangements depend on the service and destination. They can include UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework where the recipient and transfer are covered, or approved contractual safeguards with the required UK provisions. For example, Google’s Cloud terms and Cloudflare’s customer terms describe their international-processing and transfer arrangements.

You can contact us at [email protected] for information about the safeguards relevant to your information, including how to obtain a copy where applicable.

How long we keep information

We keep information while it is needed for its purpose, then delete or anonymise it. Our retention rules are:

• Unsuccessful enquiries: normally up to 12 months after the enquiry closes or the last meaningful discussion, whichever is later. If an enquiry becomes a project, relevant information becomes part of the client record.
• Necessary client and contract records: normally up to six years after the contract ends, including records needed to explain the work, approvals, payments and any dispute. This does not mean every draft, duplicate or working file is kept for six years.
• Tax and accounting records: for the applicable statutory period. This can have a different starting point from the end of a contract.
• Prospect and marketing records: reviewed for accuracy and relevance and removed when no longer justified. If you object to marketing, we retain only the information needed to respect that choice, rather than putting you back on a contact list.
• Website raw access-log archives: the hosting setting retains archives for 90 days. Relevant extracts may be retained longer where needed to investigate a security incident or legal claim.
• Consent and preference records: for as long as reasonably needed to respect and demonstrate the recorded choice, including relevant compliance or complaint handling. The browser preference cookie has the separate expiry stated below.

Retention is reviewed periodically and can involve manual deletion. We may retain specific records longer where there is a legal requirement, an unresolved complaint, a security investigation or a need to establish, exercise or defend a claim. We limit that extended retention to the relevant information and purpose.

Website and service-provider backups operate on rolling replacement or deletion cycles. Removing a live record may therefore leave a restricted backup copy until that cycle expires. Backup copies are used for recovery and continuity, rather than routine contact or marketing. If information subject to a deletion instruction is restored, we apply the instruction again where required. We do not promise that deletion from a live system instantly removes every provider backup.

Cookies and website services

Cookies are small files stored in your browser. Other website technologies can also access information on your device or contact a provider when a page loads.

Remembering your privacy choices

CookieAdmin stores a first-party cookie named cookieadmin_consent on this website. It remembers your cookie-category choices and a reference to the consent record. It is configured to expire 365 days after it is set or renewed. Clearing browser data can remove it sooner. The choice is also recorded through our WordPress website.

You can reopen the controls using the site’s Modify Cookie Preferences control. Necessary functions remain available when optional cookies are rejected. Changing a cookie preference does not delete correspondence or other information already lawfully held for a separate purpose.

Form security: Google reCAPTCHA

The enquiry form uses Google’s reCAPTCHA checkbox to help distinguish a genuine enquiry from automated spam and abuse. The service processes technical browser, device and interaction signals for that security assessment. Google identifies _GRECAPTCHA as a cookie used for its risk analysis. Its expiry is set by Google and is visible in your browser’s cookie information; clearing or blocking it can affect the form’s security check.

This security service loads on the form independently of an optional-marketing cookie choice. If you prefer not to use it or cannot complete the check, email [email protected] instead.

Google’s current reCAPTCHA terms describe Google as a processor of reCAPTCHA customer data for security, fraud and abuse prevention. Its reCAPTCHA processing information explains those arrangements.

Website delivery and protection

Cloudflare processes technical requests to deliver and protect this website. Its security services can use a challenge or security cookie when needed to check suspicious or automated traffic. Such cookies depend on the security feature and request concerned; not every visitor receives the same cookie. Cloudflare’s cookie information explains its security cookies and their purposes.

WordPress may also use necessary session or login cookies for authorised users accessing restricted administration areas. A normal visitor does not need a WordPress account to browse our website or send an enquiry.

Fonts

The website loads Inter, Quicksand and Plus Jakarta Sans fonts from Google’s font service. Your browser connects to Google to request the font files, which means Google receives the technical information needed to respond, including your IP address and browser request information. This request is separate from submitting the enquiry form. See Google’s privacy information.

Analytics, advertising and external links

We do not currently enable Google Analytics, Matomo, Microsoft Clarity or Cloudflare Web Analytics on this website. The hosting and security logs described above are separate from those optional visitor-analytics tools. We do not currently use advertising pixels or embedded social-media feeds here.

Our social-media buttons are links. If you follow one, the destination platform’s privacy and cookie arrangements apply. We will update this notice and the relevant controls if we introduce optional analytics, advertising or other tracking.

You can also use your browser settings to view, block or remove cookies. Blocking necessary cookies or security requests can affect some website functions. Email remains available as an alternative enquiry route.

Marketing choices

You can object to the use of your personal information for direct marketing at any time, free of charge. Reply to the message or email [email protected]. We stop that marketing and keep a minimal suppression record so your choice is respected.

Making an enquiry does not give us blanket permission to send unrelated marketing. Where we rely on consent, you can withdraw it at any time.

Security

We use proportionate access controls and other safeguards to protect information and restrict access to authorised purposes. No online service can guarantee absolute security. Please contact us promptly if you believe information shared with Webly has been exposed or an account used for your project has been compromised.

Your rights

Depending on the circumstances, you may ask to access or correct your information, have it erased, restrict its use, receive or transfer eligible information, or object to processing based on legitimate interests. You have an absolute right to object to the use of your personal information for direct marketing. Where we rely on consent, withdrawal does not affect processing that was lawful before withdrawal.

Contact [email protected]. We normally respond without undue delay and within one calendar month, subject to the applicable rules on identity checks, clarification and extensions. We explain any lawful extension or reason a request cannot be met. Rights are subject to conditions; for example, we may need to retain a record to meet a legal obligation or deal with a claim.

Complaints

You can raise a data protection complaint by emailing [email protected] or writing to the contact address above. We acknowledge complaints within 30 days, investigate without undue delay, keep you informed of progress and explain the outcome.

You can also complain to the Information Commissioner’s Office through its complaints service or by calling 0303 123 1113. This notice does not remove your right to contact the regulator.

Changes to this notice

We update this notice when our services, providers or use of information change. The date at the top identifies this version. Where required, we give further information before using personal information for a new purpose.

Accessibility

Last updated: 17 September 2026

We aim to make this website clear and usable for as many people as possible through readable content, logical headings, responsive layouts and straightforward navigation. We consider keyboard use, colour contrast and meaningful descriptions of important images when maintaining the site.

Some pages or third-party services may have limitations across particular devices, browsers or assistive technologies. The enquiry form’s security challenge can present difficulties; you can email us directly instead. We do not claim that every part of the site has passed a formal accessibility audit.

If you encounter a barrier or need information in another format, email [email protected]. Tell us the page, the problem and, if helpful, the device or assistive technology you use. We will review the issue and work towards a reasonable alternative. Accessibility improvements form part of our ongoing website maintenance.